You have questions. We have answers. Below are answers to our most common questions.
Have a different question? Please contact us during regular business hours. Our experienced support staff will be happy to assist you.
To determine which actuator is the right one for you, there are a few things you must know prior to ordering:
- What is the weight of the object that you need to move?
- How far do you need to move it?
- How fast do you need to move it?
- How much space do you have to work with?
Once you know the answers to these questions, you can easily determine which micro or mini actuator will do the job by choosing the force, stroke, and speed on the product page.
You can also easily add any product to the handy product comparison tool (on each product page) to quickly examine actuator differences. As part of our commitment to deliver your products as quickly as possible, orders are fulfilled immediately once they are received.
This means that there is a very small time frame to make any changes to your order and/or shipment method. After your package has been shipped it is out of our control.
If you need to make changes we suggest you contact us immediately.
You can use the tracking number we provide you at the time of shipping to contact the shipping company, which may be able to help you with any shipment changes.
Do You Do Bulk Orders?
We work with many individuals and companies who require large volumes of products for their applications.
We are happy to assist you with any bulk order you need and of course ensure you get a nice bulk discount to go with it.
Please contact our sales team to help you get set up.
Do You Ship Internationally?
Right now we only ship within the United States and Canada. International shipping may be introduced in the future. We apologize for any inconvenience.
What is Your Return Policy?
All products sold by MicroMechTronic are backed by our own 30 Day, No-Hassle Satisfaction Guarantee.*
If for whatever reason, you are not satisfied with your product we will accept it back for a refund or exchange with no hassles.**
Simply contact us with your name, date of purchase, and order information. We’ll begin the process for return immediately. You are responsible for packaging the product safely with all parts included.
When we receive the returned item, we will assess it for damage. Once it has cleared inspection your refund or exchange will be authorized.
* MicroMechTronic reserves the right to refuse a refund claim if we deem the product to have been exposed to damage or improper care.
** Shipping and associated costs are not refundable. All pieces are required to be shipped back for a full refund. Refunds are subject to a 10% re-stocking fee.